short and clear

Terms & privacy

Short and in plain words: what to expect when you book, and what we do with your details.

Booking and paying

You send a request for a session on a set day and time, with extras if you like. Then we email you a payment request for the full amount. All prices include VAT.
Your time is yours once the payment is in. You then get a confirmation email.
We rent a place per day. A day goes ahead with 2 bookings, or with one Glow Up booking. If a day is not full 10 days before, we tell you and you choose: another date, Glow Up for the difference, or the full amount back.
Until you have paid, we keep your time for you. If you don’t pay within 7 days of our payment request, we may give the time to someone else. We will tell you, and nothing is charged.

Online booking is for people aged 16 and over.
If you’re younger, email us first. With written consent from your parent or guardian, we’ll see together what’s possible.
A boudoir set is only for people aged 18 and over, without exception.

Up to 7 days before your appointment you can move or cancel free of charge: reply to your confirmation email. If you cancel, you get the full amount back.
After that, we’ll find a solution together, such as a new date.
If we have to cancel, you always get the full amount back, or pick a new date.

A gift voucher is valid for two years, from the day you buy it.
You may give the voucher to someone else. The person plans the date with us, and the same rules for moving and canceling apply.
If you change your mind within 14 days after buying, you get your money back. After that, the voucher cannot be exchanged for money.

You get your edited photos privately, through a link only you have.
We never use your photos online, in our portfolio or anywhere else without your written permission. You can withdraw that permission at any time.

What we ask: what we may call you, your email address and, if you like, your phone number, pronouns and a note. We don’t need a legal name.
What for: only to plan your appointment, email you about it and arrange your payment. No newsletter, no advertising.
Who helps us: Brevo sends our emails and Bunny hosts the site and the calendar, in the EU. You pay with the payment request we email you.
How long: we erase your details 12 months after your appointment. A booking you don’t complete is erased after a month. The accounts keep only the amount, the date and the reference, for as long as the law requires.
Your rights: you can see, correct or erase your details. Email us: hello@frameyourbeauty.com.
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